Are you doing a shadecard service this year?
To avoid disappointment, instead of doing a shadecard service for a couple of weeks every year, this year we are offering our Shetlands ALL YEAR ROUND in the following:
Mens
Womens
How should i wash my Bosie sweater?
Our knitwear can be dry cleaned, which is ultimately what we recommend.
If you prefer to wash at home, please hand wash only in cool to hand-warm water in a wool friendly detergent such as Woolite or Stergene (in the measurements specified on the bottle). Dry flat and gently reshape whilst still damp.
Please note wool does not need to be washed as much, because it naturally resists moisture and bacteria.
Remember…
- Never machine wash
- Never hand wash in hot water
- Never wash in biological or non-wool detergent
How long will my items take to come?
Usually two days but up to four working days if you have ordered brushing. Shadecard preorders state delivery date in the product description.
Where is my checkout cart, I can't see it after I select an item.
It is the 'bag' shaped icon at the top left of the page. Click on it to view your cart.
What Ply is the garment I'm viewing - it doesn't say?
Unless otherwise specified as chunky or a higher or lower ply, the garment will be 2 ply.
Do you tailor knit measurements?
We offer a large range of sizing options (always linked for each garment within its description) but we do not offer bespoke sizing for individual purchases. Customers can however choose their level of brushing.
I'm a bit puzzled about which wool to choose, can you advise?
Yes, we have a guide to our different yarn options, here.
Is your Shetland wool authentic Shetland wool?
Yes. All our Shetland wool is spun in the area local to us and is the classic Shetland-quality yarn our knitters have used for nearly 100 years. Our Voe 'Everest' and ‘Sherpa’ Shetland sweaters are made from Shetland sheep literally in the Shetland Isles and are the ones to choose if it is important to you to buy ‘Shetland-origin’. They are also undyed so supremely eco-friendly!
Are your products really all made in Scotland?
Yes, absolutely all our products are 100% locally made with care, here in the North-East of Scotland by a nearly century-old knitting company founded by my great-grandfather in 1929. The wool used to make the garments is also spun locally, only ten miles away.
What is the 'brushed' and 'shaggy' process? Why would I choose that over plain?
It is when the newly knitted Shetlands are carefully and evenly brushed using natural spinning teasels (a type of thistle) with a vintage (because they don't make them like they used to) brushing machine. Some people just prefer the fit, texture and handle of a brushed garment but the classic 'shaggy' Shetland became an iconic look favoured by historical persons of note such as President John F Kennedy, Steve McQueen and the classic American 'Ivy League' style, which rose to prominence in the 1950's and 60's. For close-up images of shaggy brushing see here. My family’s company who makes our Shetlands has made them since the 1920's, it is a timeless style.
Can any garment be brushed?
Only Shetland wool can be brushed which is also sometimes listed as ‘Supersoft Lambswool’ If you filter to ‘brushable’ on the Shetland page it will show you which shetlands can be brushed.
Do you offer Angora?
We do not currently offer Angora due to ethical concerns we had with its obtainment. If we ever do offer it in the future we will endeavour to ensure we supply only sheared Angora.
I've accidentally shrunk my jumper! Can I send it back to be resized or exchanged?
This is why it is extremely important to wash your purchase carefully and dry clean if you are not confident. All washing instructions are sewn into the the seams of each garment. Once purchased, it is the customers responsibility to wash and dry as specified. We cannot accept responsibility for how the garment is treated after purchase and we do not offer any reshaping or resizing services as these are impossible when a garment is shrunk. We also cannot predict the amount of pilling that occurs as this depends on how the garment is washed and worn, alongside the water type in your area.
I’m in the EU and my only shipping option now is DHL VAT Prepaid, why is this?
This is because unfortunately we had a high prevalence of refusal to pay VAT from these countries once the item was in the country, resulting in untenable loss to us. We have therefore made it a mandatory prerequisite. Please be reminded that we took our prices for the EU down by 20% to accommodate the VAT charges that would be incurred after Brexit.